Refund & Return Policy

GraceAndNoel Refund & Return Policy

Last updated: September 4, 2026

At GraceAndNoel, we want you to be satisfied with your purchase. This Refund & Return Policy explains our procedures for returns, damaged or defective products, cancellations, and refunds.

GraceAndNoel is operated by PECKENTERPRISE LLC.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be:

• In the same condition in which you received it;
• Unused and unworn;
• In its original packaging, where applicable; and
• Accompanied by proof of purchase or your order number.

To request a return, contact us at support@graceandnoel.shop before sending any product back.

Please do not return an item without first receiving return instructions from us. Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, incorrect, or the return is required by applicable law, customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable unless the return is due to an error on our part.

The return address provided to you may differ from our business address depending on the product and fulfillment location. Please contact us before returning any item.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us at support@graceandnoel.shop as soon as possible and include:

• Your order number;
• A description of the issue; and
• Clear photographs of the item and packaging where relevant.

Once we review the issue, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized products;
• Gift cards;
• Items marked as final sale;
• Products that have been used, altered, or damaged after delivery; and
• Other items that cannot be returned for health, safety, or legal reasons.

If you have questions about whether a particular item can be returned, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is generally to return the eligible item and place a new order after your return has been approved.

For damaged, defective, or incorrect products, contact us before placing another order.

Order Cancellations

If you wish to cancel or modify an order, contact us at support@graceandnoel.shop as soon as possible.

We cannot guarantee that an order can be canceled or changed after it has entered processing or fulfillment.

Refunds

Once we receive and inspect an approved return, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow your bank or credit card provider additional time to process and post the refund.

If more than 10 business days have passed after we confirm that your refund was issued and you have not received it, contact us at support@graceandnoel.shop.

Contact

For questions regarding returns or refunds:

GraceAndNoel
Operated by PECKENTERPRISE LLC
4743 Eagleridge Cir
Pueblo, Colorado 81008
United States

Email: support@graceandnoel.shop
Phone: +1 575-231-8712